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The Creative Woodworking Company
As a valued customer of TCWC your satisfaction is essential to us. From initial discussions and planning to completion of your project, our aim is to provide a professional cost effective, reliable and informative service at all times.
Our customer charter sets out the service levels that we aim to provide at all times whilst engaged in your valuable business. Your satisfaction and our reputation are paramount at all times.
Customer charter
We will be:-
- Responsive - all enquires dealt with in a timely fashion, keeping the customer informed throughout the commission
We will give you:-
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Quality - work will be carried out to an industrially recognised standard
- Best value - timely quotations / estimates using quality materials and working methods to ensure value for money for you, the client
- Professional - trustworthy, reliable and prompt
- Qualified staff and service - work will be carried out by qualified staff
- Appropriately dressed - smart and appropriate dress will be worn at all times.
- Safe working - health and safety will be respected at all times
- Tidy working areas - areas will be maintained in a safe and tidy state throughout the duration of the project, always respecting the environment in which we are working
- Compliance - all work will be compliant to regulatory requirements
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- Creative solutions -innovative, design sensitive, problem solving cost sensitive solutions in consultation with yourself "the customer"
email: simon@tcwc.co.uk
telephone: 01243 837442
mobile: 07801 367984